Bicester Plumbing & Heating Services
Effective Date: [Insert Date]
Bicester Plumbing & Heating Services respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and safeguard your data when you visit our website or contact us.
1. Who We Are
Bicester Plumbing & Heating Services
Bicester, Oxfordshire
Email: quotes@bicesterplumbing.co.uk
Phone: 01869 932320
For the purposes of UK data protection legislation, we are the data controller of the personal information you provide.
2. Information We Collect
We may collect the following information:
- Your name
- Phone number
- Email address
- Details about your enquiry or project
- Any information submitted through our contact form
We only collect information that is necessary to respond to your enquiry or provide our services.
3. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide quotes
- Carry out plumbing or bathroom work
- Communicate about ongoing projects
- Meet legal or accounting obligations
We do not sell, rent or share your personal data for marketing purposes.
4. Legal Basis For Processing
We process personal information under the following lawful bases:
- To fulfil a contract or take steps before entering into a contract
- For legitimate business interests
- To comply with legal obligations
5. Data Storage & Security
Your information may be stored securely within:
- Email systems
- Website hosting providers
- Accounting or invoicing software
We take reasonable measures to protect your personal data from unauthorised access, misuse or disclosure.
6. Sharing Your Information
We may share information where necessary, including:
- With trusted contractors working on your project
- With service providers who support our website or IT systems
- Where required by law
We do not share your information with third parties for advertising.
7. Cookies
Our website may use cookies to improve functionality and user experience. These may include:
- Essential website cookies
- Basic analytics (if enabled)
You can manage or disable cookies through your browser settings.
8. Data Retention
We retain personal information only for as long as necessary to:
- Complete requested work
- Respond to enquiries
- Comply with legal or accounting requirements
9. Your Rights
Under UK GDPR, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data where appropriate
- Object to or restrict certain processing
To exercise your rights, please contact us using the details above.
10. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: quotes@bicesterplumbing.co.uk
Phone: 01869 932320